Cheshire Bound Stone Resin Limited
Terms and Conditions of Sale
These terms and conditions together with the documents expressly referred to in it tell you information about Cheshire Bound Stone Resin Limited (us / we) and the legal terms and conditions (Terms) on which we sell any of our products (Products) and deliver any installation services (Services) to you (The Customer / You).
These Terms will apply to any contract between us for the sale of Products to you and delivery of any Services (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products or Services. Please note that by ordering any of our Products or Services, you agree to be bound by these Terms and the other documents expressly referred to in it. You should keep a copy of these Terms for future reference.
We amend these Terms from time to time (as set out in clause 14). Every time you wish to order Products or Services, please check the latest edition of these Terms to ensure you understand the terms which will apply at the time of purchase.
Information about us
• We are Cheshire Bound Stone Resin Limited, a company registered in England and Wales under company number 10649654
• Registered in England and Wales: Media Lounge, 344 Wellington Road North, Stockport, SK4 5DA.
• VAT Registered No. 272049313
• We operate across Cheshire and the North West, under the name Cheshire Bound Stone Resin Ltd and operate using a sole website www.cheshireboundstone.co.uk, all of which use these Terms when entering into Contracts.
1. How the contract is formed between you and us – non-website sales
1.1. Your order for the Products and Services (Order) constitutes an offer by you to purchase the Products and Services in accordance with these Terms and as set out in any quotation form. You are responsible for ensuring that the terms of the Order are complete and accurate.
1.2. We will confirm our acceptance to your Order by providing you with a written acceptance of the Order, at which point the Contract shall come into existence.
1.3. A quotation for the Products and Services by us shall not constitute an offer and we reserve the right to withdraw or revise any quote at any time prior to acceptance by us of an Order.
1.4. Any quotation shall only be valid for a period of 30 days from its date of issue, unless otherwise agreed in writing by us.
2. Our Products and Services
2.1. Any images of our Products provided to you are for illustrative purposes only. Although we have made every effort to display the colours and designs accurately through samples both aged and new and also with previous case studies and our online gallery, we cannot guarantee that the colours and designs accurately reflect the colour and designs of the Products. Your Products may vary slightly from those images.
2.2. We reserve the right to use photographs, videos of our work on our social media and on our website, unless instructed not to do so before the project commences.
2.3. The texture and final finish of the surfacing may vary from that shown on images on our website.
2.4. All of our Products are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and we will not process your total order in the event that a Product is not available.
2.5. We shall supply the Products and Services to you in accordance with the specification set out in your Order.
2.6. We shall use all reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
2.7. We have the right to make any changes to the Products and Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Products and Services, and we shall notify you in any such event.
2.8. Any goods, including landscaping materials provided by you to us, is handled, stored and processed entirely at your own risk.
3. You are responsible for:
3.1. ensuring that the terms of the Order are complete and accurate, including any measurements and specifications;
3.2. co-operating with us in relation to all matters relating to the Products and Services; providing us, our employees, agents, consultants and subcontractors, with access to your premises in order to carry out the Services;
3.3. providing us such information and materials as we may reasonably require in order to supply the Products and Services, and ensuring that such information is accurate in all material respects;
3.4. ensuring any goods supplied by you are suitable for the installation of the Product. If we are required to carry out the Services with goods not supplied by us, we are not responsible for any defects in such goods or any loss or damage arising therefrom;
3.5. preparing your premises for the supply of the Services;
3.6. providing us with sufficient electric power and all equipment and facilities required to enable us to carry out the Services in accordance with all applicable laws, statutes and regulations;
3.7. removing all cars, caravans, plant pots, site toilets, portable buildings, statues and skips etc which might hinder us in carrying out the Services; and
3.8. Obtaining all necessary licences, permissions and consents which may be required before the date on which the Services are to be carried out.
4. In absence of a binding contract and purchase order, all work is quoted for and accepted in accordance with our standard terms and conditions. We will make best endeavours to deliver estimated work at the quoted amount.
5. We may review work quoted and undertaken following an agreed site survey whereby variations in ground conditions and other factors that may impede and alter our ability to fulfil installation as quoted. We will advise you if we identify additional costs that would be incurred to bring site conditions to a standard whereby installation can continue to comply with the expectations of the quote; and where the integrity of our resin system is not thereby compromised and subsequent guarantees can continue to be provided.
5.1. Whereas we make the best endeavours to complete the work in the proposed timeframe and estimated budgets, that may have been submitted prior to commencement, we have assumed that continuous construction progress will be possible without interruption caused by third party delays or restriction to progress caused by other contractors working simultaneously on site. Where interruption to continuous construction is experienced additional costs may be incurred, and Cheshire Bound Stone Resin Ltd will advise the customer of the same along with any additional costs incurred therein.
5.2. All quoted works do not include ‘making good’ up to our installation block work edges or cobbles unless specifically mentioned in the quotation, any change in levels to soften out excessive gradients etc may incur extra materials i.e. soil or decorative gravel, re-planting and or landscaping works to reshape beds or planters. Any ‘making good’ would be considered extra to our scope of works.
5.3. We will not undergo additional works and incur extra costs without the express authorisation from the customer, following disclosure of any budget variations required to complete works.
5.4. We reserve the right to withdraw services if additional fair and reasonable cost increases caused by previously undisclosed or unknown factors cannot be agreed with the customer.
5.5. We reserve the right to terminate any contract at any point should these additional costs and the suggested fair and reasonable amendments to contract not be accepted by the customer.
5.6. Site agents and third-party amends to contract will be passed on to the customer and be paid on request.
5.7. Damage to complete or on going works in progress by third party on site will be covered by the customer; any ongoing claims will be the customers responsibility to pursue.
6. If our performance of any of our obligations under this Contract are prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation:
6.1. we shall without limiting our other rights or remedies have the right to suspend performance of the Services until you remedy the Default and will rely on the Default to relieve us from performance of any of our obligations to the extent that the Default prevents or delays us from performance of any of our obligations; and
6.2. we shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay performing any of our obligations.
7. If you are a consumer
7.1. You may only purchase Products or Services from us if you are at least 18 years old.
8. If you are a business customer
8.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you place an order to purchase our Products and Services.
8.2. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral.
8.3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
8.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract
9. Our liability if you are a business
9.1. Nothing in these Terms limits or excludes our liability for:
9.1.1. death or personal injury caused by our negligence;
9.1.2. fraud or fraudulent misrepresentation;
9.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
9.1.4. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or
9.1.5. defective products under the Consumer Protection Act 1987.
10. Subject to clause 12, we will under no circumstances whatever be liable to you, whether in Contract, Tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
10.1.1. any loss of profits, sales, business, or revenue;
10.1.2. loss or corruption of data, information or software;
10.1.3. loss of business opportunity;
10.1.4. loss of anticipated savings;
10.1.5. loss of goodwill; or
10.1.6. any penalty clauses, indirect or consequential loss.
11. Subject to clause 12.1 and clause 12.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, Tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed in the case of a Contract for the sale of Products, the price of the specific Product the subject of the claim; and in the case of a Contract for the provision of Services, the price of the specific Services set out in the Contract.
11.1. Except as expressly stated in these Terms, we do not give any representation, warranty or undertaking in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
12. Our liability if you are a consumer
12.1. We only supply the Polyurethane Resin Products for domestic and private use. You agree not to use the product outside of our heavy domestic usage driveway guidelines.
12.2. We do not in any way exclude or limit our liability for:
12.2.1. death or personal injury caused by our negligence;
12.2.2. fraud or fraudulent misrepresentation;
12.2.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
12.2.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
12.2.5. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or
12.2.6. defective products under the Consumer Protection Act 1987
13. Our right to vary these terms
13.1. We may revise these Terms from time to time in the following circumstances:
1. changes in how we accept payment from you; and
2. changes in relevant laws and regulatory requirements. Every time you order Products and Services from us, the Terms in force at that time will apply to the Contract between you and us.
14. Your consumer right of return and refund
14.1. If you are a consumer purchasing Products in person or over the telephone, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 15.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
14.2. However, this cancellation right does not apply in the case of any made-to- measure or custom-made products.
14.3. Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of fourteen working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
14.4. To cancel a Contract, please contact the office and speak with the person whom you placed the order. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
14.5. We refund you by the same method used by you to pay.
14.6. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described.
15. Price of Products and Services and delivery charges
15.1. The price of the Products and Services will be as set out in the quotation from time to time or as a guide quoted on our websites. We take all reasonable care to ensure that the prices of Products and Services are correct at all times. However, if we discover an error in the price of Product(s) and Services you ordered, clause 18.4.3. will apply.
15.2. Prices for our Products and Services may change from time to time, but changes will not affect any order which we have confirmed with you.
15.3. For all other purchases, prices are exclusive of charges and VAT. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
15.4. It is possible that, despite our reasonable efforts, some of the Products and Services may be incorrectly priced. If we discover an error in the price of the Products and Services you have ordered we will notify you in writing of this error and we will give you the option of continuing to purchase the Product and Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products and Services to you at the incorrect price.
16.1.1. We accept payment using Bacs transfer, cleared cheques and cash (subject to being cleared on first presentation)
16.2. For our projects to commence, customers are required to pay 50% of the order value before we break ground. 30% prior to the resin being installed from you on confirmation of your order and we shall require from you, payment of the balance upon delivery or collection of those Products and/or Services.
16.3. All invoices issued to our customers are payable in full and cleared funds within 10 days of the date of the invoice. Payment shall be made to the bank account nominated by us. Time of payment is of the essence.
16.4. If you fail to make any payment due to us under the Contract by the due date for payment then you shall pay interest on the overdue amount of 2.5% above the Bank of England base rate (as such rate is amended from time to time). Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount. You shall pay interest together with the overdue amount.
16.5. In the event of a dispute between us, we shall be entitled to recover from you our reasonable costs and expenses (to include legal, postage and administrative costs) that have been reasonably incurred by us in such dispute.
16.6. If full payment is not received within ten days of project completion our guarantee with our resin supplier and therefore our guarantee will be null and void – all information regarding the unique ground conditions, moisture data for the time of installation, stone mixes, resin batch numbers etc needs to be logged within ten days of completion of the project for the guarantee to be valid.
17. Events outside our control
17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract as a result of an Event Outside Our Control. An event outside our control is defined in clause 16.2.
17.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: animals walking on finished but not cured resin surfacing, children walking on finished but not cured surfacing, any uninvited third parties i.e. delivery operative and postmen walking on finished but uncured surfaces, anything falling on completed, buy not cured work i.e. branches or leaves etc, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, the loss of power/utilities or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
17.3.1. we will contact you as soon as reasonably possible; and
17.3.2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
18. Communications between us
18.1. When we refer, in these Terms, to “in writing”, this will include e-mail.
18.2. If you wish to contact us in writing for any other reason than cancellation as set out in clause 15.4, you can send your communication to us by e-mail. You can always contact us using our advertised telephone line or by visiting our office by appointment only.
18.3. If we have to contact you or give you notice in writing, we will do so by e- mail or by pre-paid post to the address you provide to us in your order.
18.4. If you are a business
18.4.1. any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first or second-class post or other next working day delivery service, e-mail, or posted on our websites;
18.4.2. a notice or other communication shall be deemed to have been received: if delivered personally, when left at the relevant branch; if sent by pre-paid first-class post or other next working day delivery service, at 10.00 am on the second business day after posting; if sent by pre-paid second class post, at 10.00 am on the third business day after posting; if sent by e-mail, one business day after transmission; or, if posted on our website, immediately; in proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee; and
18.4.3. the provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. Other important terms
19.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2. You may only transfer your rights or your obligations under these Terms to another person if we have given prior written agreement.
19.3. No variation of the Contract shall be effective unless it is in writing and signed by a director of Cheshire Bound Stone Resin Ltd.
19.4. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
19.5. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.6. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.7. If you are a consumer, these Terms are governed by English law. This means a Contract for the purchase of Products through our websites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
19.8. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.
19.9. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).